Technical Support

is Available 24/7/365 Whether you are installing a new system, configuring an existing deployment, or troubleshooting an unexpected issue, CASE technical support helps you get the answers you need.

Get Technical Support

Installation Support
Get guidance during camera, NVR, network and system installation to ensure your equipment is configured correctly from the start.
Configuration & Setup
Assistance with device configuration, recording settings, network parameters, user access and system setup.
Troubleshooting
Diagnose connectivity, video, recording, device and system-related issues with help from our technical team.
System Integration
Get support with integrating CASE products into compatible NVR, VMS, network and third-party environments.
Firmware & Updates
Get guidance on firmware updates, system compatibility and maintaining your devices with the latest supported functionality.
System Optimization
Improve system performance, reliability and configuration with practical recommendations from our technical specialists.

Technical Support Built for Security Professionals

CASE supports security professionals throughout the entire project lifecycle. Whether you're specifying products, installing equipment, configuring a surveillance system or troubleshooting an issue in the field, our technical team provides practical support when you need it.

Installers
Get hands-on guidance for installation, configuration and troubleshooting.
Dealers & Distributors
Access product support and technical assistance to help you serve your customers faster.
System Integrators
Get support with system design, integration, compatibility and deployment.

Technical Support Built for Security Professionals

Get Support in 3 Simple Steps

01 — Tell Us About the Issue
Provide your contact information and briefly describe the issue you're experiencing.
02 — Our Technical Team Reviews It
Our specialists review your request and identify the best next steps based on your system and application.
03 — Get the Help You Need
Receive technical guidance, troubleshooting recommendations or configuration assistance to get your system back on track.

Complete this form and our team can help you with the following:

Get a free, no obligation quote
Quick demo of CASE's video security portfolio tailored toward your needs
Determining what is the right solution for your security needs
Finding a trusted and certified partner or distributor in your area
Finding the best technology integrations for your CASE security infrastructure

Frequently Asked Questions

How do I contact CASE Technical Support?

Submit the technical support form on this page and provide as much information about your system and issue as possible. For urgent issues or assistance outside of regular support hours, you can also call our on-call Technical Support team, available 24/7/365.

What information should I provide when submitting a support request?

Please provide the product model number, company name, and a detailed description of the issue. If remote assistance may be required, please have a laptop connected to the same network as the system available so our Technical Support team can connect remotely. Screenshots and photos can also help our team diagnose the issue faster

Can you help with installation and configuration?

Our technical team can provide guidance related to product installation, configuration and system troubleshooting.

Can CASE products integrate with existing systems?

CASE products are designed for professional security deployments and support integration with compatible systems and platforms. Most CASE devices support ONVIF Profiles S, T, and G, allowing integration with a wide range of compatible security and surveillance systems.

Can you help troubleshoot an existing CASE system?

Yes. Provide details about the issue, the products involved and any error messages or symptoms you're experiencing.

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